Executive Housekeeper Job at Holiday Inn Express and Suites, Montgomery/Eastchase - RAM H..., Montgomery, AL

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  • Holiday Inn Express and Suites, Montgomery/Eastchase - RAM H...
  • Montgomery, AL

Job Description

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):

SUMMARY: The Executive Housekeeper is responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

Professional Experience
  • Preferably 3 years' experience in customer service, hotel, administrative, human resources, legal, educational, training, or business related field
  • Preferably 1 year experience as housekeeper/room attendant in hotel environment

Housekeeping Operations
  • Maintain hotel's cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
  • Trains staff in all aspects of housekeeping including guest service.
  • Administers guest satisfaction inspection procedures and reports.
  • Maintains key control and lost-and found and ensures staff is trained to follow correct procedures for both.
  • Plans work schedules and room assignments with minimum disruption to guests.
  • Be flexible and willing to perform other tasks as necessary or requested
  • Wear room hotel uniform per hotel standards; adhere to professional grooming standards
  • Hotel is a smoke-free environment
  • Participate in all training as assigned
  • Responsible for maintaining a clean work environment that meets both local County Health Codes and the Franchise Quality assurance requirements.

Guest Service
  • Maintains guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
  • Ensures hotel staff, including all new-hires are trained to meet service standards.
  • Develops added-value customer service programs regarding housekeeping services.
  • Can communicate to guests about hotel promotions, local attractions and points of interest.
  • Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.

Safety and Security
  • Understands and implements laws which apply to housekeeping supplies and chemicals.
  • Recognizes and corrects conditions which may create security, fire or accident hazards.
  • Understands and implements hotel's key control system.
  • Additional responsibilities may be added per my immediate supervisor.

Computer Experience

Proficiency in:
  • Microsoft word
  • Excel
  • Powerpoint
  • Data entry
  • Database management systems

Emotional Intelligence
  • Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
  • Engage every guest in conversation and recognition
  • Resolve any guest issue immediately
  • Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
  • Ability to anticipate guests' needs
  • Embraces and respects diversity and multicultural environment

Skills
  • Excellent communication; orally and written

Strengths
  • Social
  • Speaks in guests' preferred language
  • Hotel is a smoke-free property
  • Organizational
  • Administrative
  • Sales
Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels

Job Tags

Holiday work, Local area, Immediate start, Flexible hours,

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