The Technical Operations Manager at Disney Cruise Line oversees the maintenance of hotel equipment across the fleet and island destinations, ensuring compliance with safety and sanitation standards. This role involves monitoring planned maintenance processes, managing supply parts, and liaising with internal and external teams to uphold operational excellence. The manager also provides guidance to engineering teams, assists with departmental budgets, and coordinates maintenance tasks, all while promoting a culture of safety and inclusivity within the organization.

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

The Technical Operations Manager will lead Hotel equipment maintenance support for the Disney Cruise Line Fleet and the island destinations, including Galleys, Laundries, Food and Beverage and waste systems facilities. They will play a key role in monitoring planned maintenance processes and ensuring proper documentation procedures are followed within the company-approved maintenance system. Additionally, they will be responsible for ensuring timely supply of required parts, services or replacements, as well as acting on requests for technical assistance and organizing external vendor periodic servicing.

• In partnership with the Hotel Operations Department, undertake relevant ship and island based condition assessments of equipment under area of responsibility, providing sound engineering condition assessments in relation to planned update and exchange processes.

• In collaboration with Manager Environmental Operations, ensure areas of responsibility are maintained to and align with current Vessel Sanitation Plan.

• Provide guidance and direction to the Fleet Engineers and island maintenance teams in relation to Hotel related equipment purchases and periodic maintenance tasks.

• Assist with departmental budgets for areas of responsibilities.

• Liaison with USCG, Lloyd's Register, and US Public Health.

• Supervise compliance with technical aspects of applicable Flag State, Port State, international, Classification Society and USPH Vessel Sanitation Program.

• Provide continuous availability of shore-side provided spares and materials for equipment assigned.

• Maintain the operational and engineering standards for the ship Engineering Department and Island maintenance teams.

• Assist in the planning and execution of external vendor related maintenance and inspections, assisting with scheduled works undertaken during Wet and Dry Docking periods.

• Ensure that corrective and preventive maintenance actions are taken in regards reported on issues with equipment within area of responsibility.

• Conduct ship visits as assigned, submitting the required Superintendent forms as needed.

• Undertake additional projects and work assignments as assigned by the Executive Director Marine & Technical Operations.

• 5 years within Marine Engineering maintenance related field.

• Ability to read and understand original equipment manufacturer (OEM) technical publications.

• Experience with electronic maintenance software.

• Ability to build strong relationships with multi-discipline teams (internal & external)

• Understanding of USPH Vessel Sanitation Plan requirements.

• Ability to travel internationally as required.

• Ability to work in areas of increased temperatures for extended periods.

• Ability to manually lift and maneuver weights up to 25Kg / 55Lbs.

• Bachelor’s degree or equivalent in Marine Engineering related subject.

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Technical Operations, Maintenance Management, Marine Engineering, Cruise Line, Safety Compliance, Hotel Equipment, Vendor Management, Operational Standards, Disney Cruise Line, Team Leadership