Job Description

Job Description

Job Description

Salary: $15.00 per hour

Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services.

Exceptional Team Members Needed $15.00 per hour (can accept tips when doing valet) Monday-Friday, 12:00PM-8:00PM, Full-time

*Medical/optical/dental benefits available and PTO after 60 days for all full-time employees.

Encore Service Group is looking for detail oriented, energetic and compassionate team members for ourHospitality Team at our Michigan Medicine location. Candidates for these positions should be highly dependable, open to feedback, have great communication skills (both written and verbal), and a background in hospitality or customer service is a plus, but not required. This position as a valet ambassador requires you to park and pull vehicles and will begin working (this spring/summer) within our parking garages on campus with visitors and guests.

We must emphasize this role can be quite busy and fast paced, and at times stressful, those applying should be comfortable in that environment and feel they are assertive and communicate well enough to handle a variety of situations. This position does involve the parking of vehicles, but it is primarily a guest services role, with a heavy emphasis on providing a top-notch experience to all who visit the Detroit Medical Campus.

Job Requirements:

• Must have a valid driver's license, a clean driving record and be able to pass a background check.
• The ability to walk, run and stand throughout the shift is also essential to this position, we must emphasize this is a physically active position, in ALL types of weather.
• Applicants must also have reliable transportation.

Job Duties include but not limited to:

• Report to work on time for all scheduled shifts ready to work
• Greet all patients, guests and hospital staff in a friendly and courteous manner and address them by name whenever possible
  
• Adhere to Encore Service Group uniform policy and maintain a well kempt and professional appearance
• Team-Member is expected to wear his/her badge at all times.
• Drive, park and retrieve guests cars in a safe and courteous manner
• Ensure customers are receiving timely service
• Maintain a polite and professional demeanor at all times, regardless of the situation
• Open doors, retrieve wheelchairs and provide any other assistance needed
• Actively seek opportunities to exceed expectations
  
• Accommodate and help with parking garages

*Candidates for this position must be 18 years old for insurance purposes.

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