Job Description

Job Description

Job Description

Estate Manager

GENERAL SUMMARY: The Estate Manager position will oversee and supervise day to day estate services operations for the properties. The position will be responsible to maintain the highest quality of interior and exterior cleaning services to ensure that principals' residence and all other properties meet the highest standards of cleanliness and maintenance possible according to their preferences and established standards

REPORTING RELATIONSHIPS:

• This position will report to the COO who will oversee the overall operations of the company's properties and services.
• This position will directly supervise the Housemen staff and Housekeeping staff.

PRIMARY RESPONSIBLITIES/DUTIES:

Duties of the Estate Manager include, but are not limited to:

• Provide principal support with organizing and supervising the housekeepers, housemen and food and beverage personnel on a daily basis. Providing the staff with direct supervision, guidance and scheduling of tasks and projects on a daily basis.
• Ensuring all audio-visual equipment / services is properly functioning on a daily basis.
• Direct and oversee interior and exterior cleaning services for the properties according to established standards.
• Daily pre-shift meetings to line up the team, review daily estate schedule and discuss points of service and daily assignments. Inspect team members work to ensure established standards are met.
• Vehicles - Work with Valuable Assets team to ensure safe handling, cleaning and re-fueling of #1's vehicles. Ensure registration cards and tags are current.
• Tennis Court maintenance
• Orchestrating Fine Eating Experiences. Organizing a formal dinner or banquet (including planning the event, seating arrangements, table settings, and supervising wait staff)
• Organizing other social events (dinner at a restaurant, champagne receptions, large outdoor parties, etc.)
• Packing a suitcase, purchasing clothing, closet organizing, care of clothes after they have been worn.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Managing, and scheduling all subcontractors' projects.
• Liaison with security team to manage guests and subcontractors' arrival and departure.
• Performs other job-related duties as directed or other assigned tasks and projects.

BUDGET RESPONSIBILITY:

• Maintain inventory management and monthly invoice and expense reporting.

JOB REQUIREMENTS:

Related Skills:

• General hours of work and weekend work will vary depending on customer needs, weather, workloads and efficiencies and will be based on management's discretion.
• Ability to write routine reports and correspondence.
• Ability to complete problem identification and resolution.
• Ability to speak with contractors and employees effectively. Must have strong communications skills.
• Be familiar and comfortable with computer operations, audio visual equipment and able to provide tier one support.
• The ability to recognize potentially dangerous or hazardous conditions.
• Demonstrate good personal control and judgment under normal and stressful conditions.
• Able to understand the needs of others and to offer viable cost-effective solutions to diverse problems.
• Must possess valid Driver's License and maintain a satisfactory California DMV record and be in possession of automobile insurance policy.
• Personal vehicle use is required to travel between property locations. Mileage and fuel reimbursement .
• Must be guest-service oriented and attentive to details.
• Must be able to work with strong chemicals and safely use chemicals for cleaning purposes (i.e., never mixes chemicals together).
• Ability to communicate effectively both written and orally.
• High energy level and stamina along with the ability to exhibit attention to details is a must.
• Must have good organization skills.

Education:

• High School degree or equivalent.

• College degree preferred

Experience:

• Highly motivated self-starter with excellent interpersonal skills with the ability to inspire confidence and professionalism to our customers.
• Requires 5+ years Butler/Concierge experience in a private estate or 5-star hotels.
• Requires 3+ years of supervisory experience as senior or equivalent lead role.
• Experience teaching, supervising, and mentoring multilingual and multicultural staff.
• Experience with fine wines and foods.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand; walk, use hands to finger, handle or free objects, tools, or controls; reach with hands and arms; climb or balance; kneel, crouch or crawl; as well as speak and hear. The employee is occasional required to sit.
• The employee must lift and or move up to 50 lbs of force occasionally and/or 25 lbs frequently and 10 lbs constantly.

Other:

• Travel and percentage of time away: Up to 20%
• Lifting and maximum weight of objects to be lifted: Up to 50lbs.

Desired Competencies:

• Change and innovation
• Dependability
• Interpersonal skills
• Job knowledge
• Problem solving
• Productivity
• Common Sense
• Quality
• Teamwork
• Client focus
• Communication

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