Job Description

Job Description

Consumer Banking is embarking on an exciting multi-year transformation journey, investing in innovative strategies to enhance customer engagement and deliver exceptional omnichannel experiences. We are seeking a dynamic Consumer Banking Product Business Operations Manager to lead this charge.  We are looking for a leader who thinks holistically about business, product, technology and data.

As a Business Operations Manager in our Consumer Banking Product team you will have strong strategy development, project management skills, and be a results-oriented leader who is structured, highly organized, creative, have high analytical skills, and flexibly adapt to a fast-paced environment. Excellent communication and influencing skills with the ability to work well across a broad organization and matrixed environment are also critical skillsets. You will work and collaborate closely with various key business areas and functional partners in Product, Finance, Data & Analytics, etc.

Job responsibilities:

• Collaborates with the Consumer Bank Head of Product to drive strategic initiatives and business management.
• Coordinates multiple workstreams including overall Business Management, Financial Management (to include headcount & expense management), Objectives & Key Results, and Product & Omnichannel Operating Model.
• Champions team culture through planning, team-building activities, and communication strategies.
• Partners with Communications to manage internal and external communications, articulating the team’s vision, progress, and success metrics.
• Establishes management routines and develop content for stakeholder engagement, including Business Reviews and Executive Reporting.

Required qualifications, skills and capabilities:

• 5+ years of progressive experience in strategy, consulting, product, and/or business management.
• Demonstrated senior leadership in terms of attitude, initiative, and inclusivity with strong influencing skills.
• Ability to analyze and synthesize opportunities & problems, recommend solutions and communicate effectively and confidently to a senior business audience (both verbal and written).
• Client oriented with the ability to build and maintain strong relationships with key stakeholders and partners. Exemplary problem-solving skills and ability to prioritize issues and analysis; strong organizational skills and detail-orientation, comfort juggling a dynamic and complex piece of work.
• Self-motivated with a commitment to continuously improve both professionally and to work through organizational change via process improvements, driven to challenge the status quo. Ability to get up to speed quickly on new, complex subject matter spanning product, technology, finance, business management and other key topics.
• Expert in Microsoft PowerPoint and executive presentation building skills.
• Demonstrated ability to lead and implement change in a fast paced, complex environment while promoting a strong control environment by adhering to risk/control expectations, procedures, and processes.
• Willingness to travel for business (~10%).

Preferred qualifications, capabilities, and skills

• Knowledge of Agile methodology is a plus
• Solid knowledge of JPMC’s business model, organization structure and performance metrics

“This role is not eligible for immigration sponsorship”

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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